AISL Outdoor Summer Camps 2023
Frequently Ask Questions
Registration & Payment Process
How do I apply for camp?
Please visit our website www.aisloutdoor.com to review our camp descriptions and dates and enroll online with the preferred camp session(s) and location(s). Guarantee for placement in summer camp can only be made upon receiving of full payment.
What does the enrollment fee include?
All expenses, such as food, boarding, and field trips (as applicable) are included as part of the enrollment fee except laundry services which will not be available onsite.
Do you offer a payment plan?
To secure a place at the camp, full payment must be made at the time of enrollment through our online registration system. There is no additional fee for making online payments.
Am I eligible for the early bird discount, exclusively for AISL Harrow Schools’ students?
The early bird discount of 5% is available to AISL Harrow Students if the booking is made between 8 December 2022 and 31 January 2023.
How can I make payment?
We accept a variety of payment methods for your convenience, including VISA/Mastercard, FPS, Apple Pay, Google Pay, Union Pay, WeChat Pay and Alipay (both HK and China), as well as TT remittance. Please note that we do not accept cheque payments.
How do I get a receipt?
When you complete the payment online, you’ll receive an automated confirmation email and receipt via email. You may log in to your account at any time to review and print credit card payment receipts.
What is the refund policy?
To withdraw from the programme for any reason prior to the start of the camp, the parent/guardian must notify AISL Outdoor in writing via email at firstname.lastname@example.org and depending on the date of withdrawal, a portion of the camp fees previously paid may be refunded. No refunds will be given for early departures from a programme once it is underway, whether voluntary or otherwise. Payments cannot be deferred to future years. For details, please refer to the refund policy on our website.
Are there extra expenses?
There are no required additional expenses after arrival, however parents /guardians will be contacted in the case of incidental charges (i.e. dames, lost keys, etc.).
General Camp Information
What ages and grades do you accept at the Summer Camps?
Students aged 8-16 (or grades 7-12) are eligible to participate in our Summer Camps. Ages and grades vary from camp to camp, so please review each individual camp page on the website.
How do I know that my child will be safe?
Everyone on the site wears lanyards & ID cards at all times, and we operate a “closed site” whereby only camp staff and campers of the schools are allowed on site. All external contractors and guests are registered as they enter/leave the site and are carefully monitored.
We complete background checks on everyone who works for us, including Safeguarding checks while all camp staff is fully vetted. All our staff must complete Child Protection training.
How well-supervised are the campers while attending these Summer Camps?
Camper safety is our top priority! Throughout the day, campers are offered a variety of supervised activities tailored to their interests and energy levels. Residence halls are staffed with live-in staff including the Director of Camp, Programme Instructors, and Resident Assistants who provide 24-hour supervision. With an experienced, highly trained staff and the support if needed from on-campus security, we provide the necessary supervision to ensure the safety and well-being of all campers.
Will my child be grouped with campers their own age?
Children are grouped according to age. On some occasions, some groups may be a combination of grade levels. The camp makes every effort to create coeducational groups, whenever possible.
Who will be my child’s roommates? What are the residence halls like?
Roommates are matched by age. Campers are housed in residence halls and organized and separated by gender and age. Staff members will live on each floor to provide constant supervision and direction.
What results can I expect with the Summer Camp?
Children will leave Summer Camp having gained confidence, made new friendships, with a greater independence and feeling better prepared to begin the new school year, in a very positive way.
When are activity schedules available?
Sample schedules will be available around February 2023, please let us know if you’d like one emailed to you. The final summer schedules will be available in May 2023 via email.
What should my child bring to the summer camp?
Before the start of any day/overnight camps, we will send out guidance documents with a packing list which will advise what to pay and what will be needed during camp. Typical items include warm-weather, a towel, toiletries (toothpaste, etc), all required medication, a swimming costume, and smart clothes.
Can I send a package to my child when they are at Camp?
Unfortunately, campers cannot receive packages while they are at camp. Please be sure to send your child to camp with all of the items they will need for their stay. If you need help deciding what to pack, please refer to our packing checklist.
Would there be any visiting day at the end of the camp?
Visiting Day is typically the final Saturday of camp (more specific details are provided closer to camp). Visiting Day is when we invite parents, family members, and friends to come and spend an amazing day at our summer camp venue.
Can I speak to my child over the phone while they are at Camp?
Campers are not encouraged to use their own cell phones during their stay at the camp as phone calls tend to disrupt the camp experience. Parents and guardians are welcome to contact the Director of Camp if they have any questions or concerns while their child is at the camp, and if a parent wants to speak with their child, that can certainly be arranged. The phone number will be provided during orientation on arrival day.
Is there a number I can call in case of emergency?
Yes. The number will be provided during orientation on arrival day. The emergency number will also be emailed to parents.
Do you provide transportation?
Local transportation for activities planned (if any) in the camp schedule will be arranged. We do not provide international flights and local transportation to and from the Camp for both Day and Overnight camps, parents should arrange their own transportation.
Do you offer before or after care?
For day camp, campers may be dropped off as early as 8:00 AM and picked up as late as 16:00. Both “Before” or “After” care will not be available nor is it an extension of camp programming.
Can the dining halls accommodate food allergies? Can they participate in camp?
Yes, students with food allergies can attend camp! Please be aware that our facilities are NOT certified nut, dairy or gluten-free, however all of our host sites are familiar with students who have food allergies and can make arrangements for this. Please let us know in advance if students have any food allergies or restrictions and we will work with you and the dining services to make arrangements based on your child’s needs. Vegetarian options will also be available at every meal.
Are lunch and snacks provided for day camp?
We’ll provide lunch and snacks during the day camp and please pack a water bottle for the camps.
It’s my child(ren) first time sleeping away from home for this long, or ever! Is this a good programme for him/her?
We work very hard to make the experience safe, fun, and a wonderful learning and growth opportunity. Living on a school campus is awesome. All our camp staff are fully vetted and professionally trained to work with children who are having their first sleepaway experience. Also, you are not alone! There will be many other campers who will be sleeping away from home for the first time, some traveling from other cities/countries. We are here to help with any homesickness, and make sure our campers have a great first experience.
What if my child becomes sick or injured at camp?
The camp employs a full-time, registered nurse to lead the medical office and care for the campers and staff. A camp counselor will bring a sick camper to the medical office and remain with the child. The nurse will make an immediate diagnosis, and if necessary, the parent/s will be notified. If the camper is injured and if the nurse cannot reach the parent/s, the emergency person/s listed on the camper's form will be contacted. If the emergency service is called, the Director of Camp will travel and stay with the child until a parent or guardian is present.
How is the Camp handling COVID-19?
All campers and camp staff are expected to follow the COVID policy adopted by individual cities/countries. These policies and procedures are subject to change and may be updated in accordance with the evolving nature of the COVID-19 pandemic and any changes in laws, regulations, and public health guidance issued by the local government authorities.
Is the Camp requiring COVID-19 testing?
Other than the pre-arrival testing requirement, we are not currently requiring COVID-19 screening tests. However, if you do not feel well or have been exposed to someone who has recently tested positive for COVID-19 you may be required to get tested so that we can keep our community healthy. We encourage all campers to take advantage of their local city/country’s testing options and any private testing they might choose.
I can’t find the answer to my question. What do I do?
We are more than happy to answer all of your questions! Feel free to contact us via email email@example.com.